Homeowners associations (HOAs) represent over 74 million American communities with property management companies playing a key role, managing between 60 to 70% of all HOAs in the US.
HOA management services are an essential part of your community. If you're struggling with management duties, it's time to find an HOA management company to help you take your HOA to the next level.
Finding a reliable company is easier than you think, you just need to know what details to focus on. Read on to learn everything you need to know about choosing the best HOA management services.
Look at Education and Experience
It's essential to find an HOA company that has the experience you need. This includes experience in providing key property management services like:
- Legal compliance
- Property inspections
- Accounting and financial reporting
- Property Marketing
- Property maintenance
They should also be able to help with general administration, HOA insurance, and communications to help your community run smoothly.
An HOA management company must be educated on local laws and have extensive experience in the property management industry.
Interview Potential Candidates
Hiring an HOA management company is much like hiring an employee. Interviewing potential companies ensures everyone is on board and allows you to get to know them better.
Try to schedule a face-to-face meeting with the company. While communications via email and telephone are a great starting point, they won't cut it long term.
Meeting with a company in person gives you a good feel about them. You should also prepare a list of interview questions like:
- What is your mission statement?
- How long have you been in business?
- What services do you offer?
- What is your fee structure?
- Are you licensed and insured?
- How many HOAs do you currently handle?
Don't forget to ask questions about the vendors they use. They must have a list of reliable local vendors that complete jobs promptly.
Consider Communication and Customer Service
The best HOA management companies thrive on effective communication. It's no secret that good communication is everything. It allows you to openly talk to management, employees, and vendors.
On the other hand, it allows the HOA management company to keep open lines of communication with board members and homeowners.
Be sure to choose a company that knows how to communicate well. They should be able to train board members, give prompt feedback, and delegate various tasks with ease.
Finally, good communication ties into excellent customer service. Ultimately, you want a company that cares about its customers. It creates a more positive environment overall. This will have a lasting impact on your community since everyone will be more willing to work together.
Hire HOA Management Services for Your Community
Now that you know more about selecting HOA management services, the process will be much less stressful overall.
If you're looking for HOA management in Contra Costa, CA, PMI East Bay has you covered. We're a full-service real estate management company that offers high-quality property management services, including maintenance, financial reporting, and more.
We're locally owned, but part of a large franchise that's been helping people in the property management industry for over 20 years.
Make sure to contact us today to see how our property management services can help your community!